Cancellation and Refund

1. Cancellation Policy

Eligibility for Cancellation: Specify under what conditions a customer can cancel their order. For example, cancellations might only be possible before the item is shipped, or within a specific timeframe (e.g., 24 hours of placing the order).
How to Cancel: Explain how customers can request a cancellation (e.g., through their account, email, customer service hotline).
Cancellation Fees: If applicable, mention any fees associated with cancellations (e.g., restocking fees, shipping costs).
Order Status: If the order has already been dispatched, it might not be eligible for cancellation. Clarify whether the customer needs to wait for the order to arrive and then initiate a return.

2. Refund Policy

Refund Eligibility: Outline the criteria for a refund. Refunds are often only available for defective, damaged, or incorrect items. Specify if customers are eligible for refunds for reasons like change of mind or dissatisfaction.
Time Frame for Refunds: Indicate how long it will take to process a refund (e.g., 5-10 business days after the return is received or cancellation is confirmed).
Return Conditions: If the product needs to be returned for a refund, describe the conditions under which returns are accepted (e.g., the product must be unused, in the original packaging).
Refund Method: Specify how refunds will be issued (e.g., to the original payment method, store credit, or gift card).
Non-refundable Items: Clearly list any non-refundable items such as digital goods, perishable products, or sale items.

3. Return Policy

Return Process: Include how customers can initiate a return (e.g., return forms, return labels, or how to contact customer service).
Shipping Costs for Returns: Indicate who will bear the cost of return shipping—typically the customer, unless the item is faulty.
Condition of Returned Items: The product should be in its original condition and packaging. Any opened or used products may not be eligible for return.
Exchange Policy: If exchanges are allowed, explain the process. Some companies offer exchanges instead of refunds, depending on the situation.

4. Exclusions

Custom or Personalized Items: Many e-commerce sites don’t offer cancellations or refunds for customized products like engraved jewelry or made-to-order furniture.
Sale or Clearance Items: These products may be final sale and non-returnable.

5. Refund for Damaged or Defective Items

If a customer receives a damaged or defective item, explain how they can return or exchange it and how the refund process works. Often, this will include submitting photos of the damage and returning the product at no cost.

6. Customer Support

Provide contact information for customer service (+91 9430420480, hekp@diyaaubatti.com, live chat), in case customers have questions or issues regarding cancellations, returns, or refunds.

Example Refund and Cancellation Policy:

Cancellation Policy
You may cancel your order for any reason within 24 hours of placing it, as long as the order has not yet been shipped. To cancel an order, please contact our customer support team at help@diyaaurbatti.com. Orders that have already been dispatched cannot be canceled.

Refund Policy
Refunds are available only for items that are defective or damaged upon arrival. If you’re not satisfied with your purchase, please contact us within 7 days of receiving your order, and we’ll provide instructions for a return. Refunds will be processed to the original payment method once the returned item is received and inspected.

Return Policy
To return an item, please ensure it is unused, in its original packaging, and with all tags intact. Customers are responsible for the return shipping costs unless the item is defective. Once the return is processed, we will issue a refund to the original payment method.

By laying out clear policies like these, you can help ensure that both your business and customers are satisfied and informed throughout the process.